Terms and Conditions

Last Updated: 26th April 2025

Welcome to Paul Designs 4u! By using our website, you agree to comply with the following terms. For questions, contact us at pauldesignsthingsbrum@gmail.com.

Returns & Refunds

  1. 14-Day Return Policy

    • You may return most items within 14 days of receiving your order for a full refund of the product price.

    • To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  2. Refund Conditions

    • Refunds will be processed to your original payment method within [10 business days] of receiving the returned item.

    • Postage Costs:

      • Customers are responsible for return postage costs unless:

        • The item is faulty, damaged, or incorrect due to our error.

        • The item was lost or damaged during transit (see Lost/Damaged Items below).

  3. Exceptions

    • Personalised/custom-made items (e.g., cards with specific names/dates) are non-returnable unless faulty.

    • Sale/clearance items may have separate refund policies (see product descriptions).

Lost or Damaged Items

  • If your order arrives damaged, faulty, or is lost in transit, contact us immediately at pauldesignsthingsbrum@gmail.com (include photos if applicable).

  • We will cover return postage costs and arrange a replacement or full refund.

Process for Returns

  1. Step 1: Contact our team at pauldesignsthingsbrum@gmail.com to request a return. Include your order number and reason for return.

  2. Step 2: Ship the item to:
    15 Rubery Field Close, Rubery, Birmingham, B45 9WD.

  3. Step 3: Once received and inspected, we’ll notify you of approval/denial of your refund.

Important Notes

  • Statutory Rights: This policy does not affect your statutory rights under UK Consumer Law.

  • Time Delays: Refunds may take longer during peak periods or due to carrier delays.

  • Non-Returns: We reserve the right to refuse refunds if items are returned used, damaged, or without proof of purchase.

Contact Us:
For returns, questions, or disputes, email pauldesignsthingsbrum@gmail.com.

Paul Designs 4u reserves the right to update these terms at any time.

Privacy & GDPR Compliance

  1. Data Collection & Use

    • We collect personal data (e.g., name, address, email) solely to process orders, communicate with you, and improve our services.

    • We will never sell, trade, or misuse your data.

  2. Lawful Basis

    • Data is processed under GDPR Article 6(1)(b) (“contractual necessity”) to fulfil your order.

    • For marketing emails, we rely on your explicit consent (opt-in).

  3. Data Retention

    • Order data is retained for [1 years] to comply with legal obligations (e.g., tax records).

    • You may request deletion of non-essential data at any time (see Your Rights below).

  4. Your Rights

    • Access, correct, or delete your personal data by contacting [Contact Email].

    • Withdraw marketing consent via the “unsubscribe” link in emails.

    • Lodge complaints with the UK Information Commissioner’s Office (ICO).

  5. Security

    • We use SSL encryption and secure payment gateways to protect your data.

  6. Third Parties

    • Data is shared only with essential partners (e.g., payment processors, Royal Mail) to complete your order.

Important Notes

  • Statutory Rights: This policy does not override your rights under UK Consumer Law or GDPR.

  • Policy Updates: Changes will be posted here. Continued use of our site implies acceptance.

Contact Us:
For GDPR requests, returns, or questions, email pauldesignsthingsbrum@gmail.com.